What Can Air Miles do with all those Expiring Miles?

In December 2011, Air Miles announced going forward its reward miles will only be valid...

CCTS: Why Does No One Know Your Name? The Story of Service Provider Compliance

Recently, the Commissioner for Complaints for Telecommunications Services (CCTS) released survey data indicating only 2%...

CCTS Survey Highlights Public Awareness Challenge

The Commissioner for Complaints for Telecommunications Services (CCTS) has a problem – few people know...

It’s Time to Make the Internet Affordable for All

Recently, we wrote an article about the Ontario Electricity Support Program, a credit for low...

Skinny Basic TV Comes to Town

As of March 1st, 2016, all subscription TV (cable, IPTV, satellite) providers in Canada will...

CMPA Prime Time 2016 – Day 1 – Fear Factor

The annual “Prime Time in Ottawa” conference hosted by the Canadian Media Production (or is...

Poll saying ‘relevance’ of internet is key issue for non-users misses the real point: affordability

IPSOS Public Affairs released a poll in mid-December 2015 which indicated that affordability was not...

Time to Check-Out of Loyalty Program Rewards?

It has been taken for granted that Canadians love their loyalty rewards. 89% of Canadians...

What is ‘Affordability’?

Written by Gina Roberts Affordability is perceived of differently depending on who you are – and...